Jazz Leads in Network Performance During PTA’s Quality of Experience Survey in Twin Cities

Jazz emerged as a leading performer in network speed, voice call consistency, and overall user experience during a comparative Quality of Experience (QoE) and Quality of Service (QoS) survey conducted by the Pakistan Telecommunication Authority (PTA) throughout Islamabad and Rawalpindi on Thursday.

Key points

• Millions of Pakistanis Still Can't Afford a Smartphone or the Loan to Purchase One.
• The survey was attended by PTA Member (Finance) Muhammad Naveed, Member (Compliance and Enforcement) Dr.
• While all operators demonstrated improvements, Jazz delivered particularly solid performance, with peak download speeds reaching up to 650 Mbps during testing.
• The firm has additionally accelerated its 5G rollout, with 1, 237 sites now operational nationwide.
• Jazz's solid performance comes against the backdrop of continued investments in 4G network upgrades, expanding 5G coverage, and optimized spectrum utilization.

In practice, the exercise, led by PTA Chairman Major General (Retd.) Hafeez Ur Rehman, assessed improvements in mobile network performance through simultaneous testing along major routes in the twin cities. While all operators demonstrated improvements, Jazz delivered particularly solid performance, with peak download speeds reaching up to 650 Mbps during testing.

Notably, the survey was attended by PTA Member (Finance) Muhammad Naveed, Member (Compliance and Enforcement) Dr. Khawar Siddique Khokhar, Member (Telecom) Muhammad Jahanzeb Rahim, Director General (Enforcement) Brigadier (Retd.) Amir Shehzad, and other senior PTA authorities. Representatives of the Ministry of Information Technology and Telecommunication (MoITT), mobile network operators, and the media additionally participated.

Three dedicated teams conducted parallel assessments along designated routes covering the New Islamabad International Airport, T-Chowk, Murree Road via Faizabad, Rawal Road, the old airport area, Srinagar Highway, Constitution Avenue, Club Road, and other connecting corridors.

During the exercise, authorities and media representatives produced live voice calls and applied mobile data services to assess actual network performance under everyday conditions. Testing focused on download speeds, voice call stability, data connectivity, and service consistency while moving between locations. Intercity calls were additionally conducted to evaluate voice connectivity and continuity throughout networks.

PTA remarked the initial results demonstrated excellent performance, reflecting improvements in the quality and reliability of telecom services throughout the surveyed areas. The regulator remarked the exercise was intended to assess actual consumer experience while identifying potential service gaps requiring further improvement.

Jazz's solid performance comes against the backdrop of continued investments in 4G network upgrades, expanding 5G coverage, and optimized spectrum utilization. The deployment of the 700 MHz spectrum band has been a particularly significant contributor to improved network performance, supporting wider coverage and stronger indoor connectivity compared with higher-frequency bands.

Jazz was the only operator to acquire spectrum in the 700 MHz band during Pakistan's latest spectrum auction, strengthening its ability to deliver more consistent connectivity as next-generation mobile services expand.

Meanwhile, the firm has additionally accelerated its 5G rollout, with 1, 237 sites now operational nationwide. These include 126 sites in Islamabad and 64 in Rawalpindi, alongside deployments in Lahore, Karachi, Faisalabad, Multan, Peshawar, and other cities.

As the regulator continues to monitor improvements after recent network upgrades, optimization activities, and efficient utilization of spectrum, thursday's exercise followed a shorter network performance survey conducted on Saturday, October 31, by PTA's Director General (Enforcement), Brigadier (Retd.) Amir Shehzad.

Meanwhile, the comparative assessment highlighted the progress created by mobile operators in improving service quality, with Jazz's performance reflecting the combined impact of further spectrum, network modernization, and accelerated 5G deployment.

PTA reiterated its commitment to regular field monitoring, evidence-based assessments, and coordination with telecom operators to ensure sustained improvements in service quality and reliable connectivity for consumers. Stay Connected with ProPakistani.

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For now, jazz Leads in Network Performance During PTA's Quality of Experience Survey in remains the part of the story worth watching, and further updates are likely as more details are confirmed.