Pakistan Call Centers Set New Export Record

As growing adoption of artificial intelligence supported businesses expand services to foreign clients, pakistan's call center sector recorded its highest ever export earnings of $392 million in the financial year 2025 to 26, up 19 percent from $329 million a year earlier.

Key points

• While another 500 sizeable call centers operate throughout different cities, more than 1, 000 call centers are registered with the Pakistan Software Export Board.
• Add ProPakistani to Preferred Sources and see more of our stories in Google Search and Top Stories.
• Govt to Offer Cash to Senior Bureaucrats Instead of Free Electricity.
• The United States remains the largest market for Pakistan's call center and business process outsourcing services, accounting for almost 70 percent of their business.
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According to State Bank of Pakistan data, call center export receipts rose by $63 million during the year from the $329 million recorded in financial year 2024 to 25. The latest figure represents the highest export earnings recorded by the sector.

Call Centers Association of Pakistan President Adeel Azhar remarked the adoption of AI in call centers and business process outsourcing has climbed the sector's capacity to serve new clients throughout international markets. Govt to Offer Cash to Senior Bureaucrats Instead of Free Electricity.

He remarked Pakistani call center businesses are additionally entering Middle Eastern and European markets as AI based solutions and systems produce it easier for local operators to expand their service offerings. He expects foreign exchange earnings from the sector to continue increasing and contribute more to Pakistan's overall IT enabled services exports.

For context, the United States remains the largest market for Pakistan's call center and business process outsourcing services, accounting for almost 70 percent of their business. Canada, the United Kingdom and Australia are the other major markets.

While another 500 sizeable call centers operate throughout different cities, more than 1, 000 call centers are registered with the Pakistan Software Export Board. While the remaining businesses work for multinational firms and utility providers in Pakistan, around 90 percent of these centers serve foreign clients.

For context, the sector additionally includes smaller call centers operating as part of software houses, digital agencies and ecommerce businesses. Collectively, these businesses employ more than 1 million individuals and contribute to Pakistan's position as a competitive outsourcing destination.

Nevertheless, the sector has additionally faced reputational challenges after some call centers were linked to alleged illicit activities and fraud over recent years. Relevant administration ministries and law enforcement agencies have since intensified operations against businesses involved in scams and fraudulent activities. Stay Connected with ProPakistani.

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Taken together, the developments around pakistan Call Centers Set New Export Record point to a situation that is still moving, and the coming days should bring more clarity.