Federal Ombudsman Launches Complaint Management System, Mobile App and Website

Meanwhile, the Federal Ombudsman for Protection against Harassment has introduced its Complaint Management System, mobile application and new website at a ceremony in Islamabad, marking a major step toward digitalisation and easier access to justice.

Key points

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• Lahore Has The Highest Rate of Cyber Harassment Cases in Pakistan.
• Fozia Waqar thanked the National Information Technology Board team, FOSPAH's IT team and all authorities involved in the project.
• Fozia Waqar remarked the Complaint Management System will strengthen case monitoring and produce it easier to identify delays in the complaint process.
• She remarked FOSPAH seeks to reduce paperwork by 70 to 80 percent, with the long-term goal of becoming fully paperless.

While Federal IT and Telecommunication Minister Shaza Fatima Khawaja and National Information Technology Board CEO Faisal Iqbal Ratyal additionally contributed to the initiative, federal Law and Justice Minister Senator Azam Nazeer Tarar attended the event as chief guest.

Federal Ombudsman Fozia Waqar remarked the new system will allow complainants to create accounts using their CNIC, email address and mobile number and file and track multiple complaints through a single account. Lahore Has The Highest Rate of Cyber Harassment Cases in Pakistan.

She remarked notices, updates and relevant documents will now be available online, reducing the need for repeated office visits and postal communication. She continued that verified registration will additionally support reduce false and frivolous complaints.

Notably, the new website will additionally provide straightforward access to laws, procedures, rights, decisions and relevant statistics.

She continued that the next phase will include artificial intelligence and data analytics backing, including support in preparing applications and building a searchable database of decisions.

Fozia Waqar thanked the National Information Technology Board team, FOSPAH's IT team and all authorities involved in the project. PIA Crew Refused Entry to UK Hotel Since They Harrass Women.

Senator Azam Nazeer Tarar praised the initiative and remarked it was an notable step toward modernising public service delivery and improving access to justice.

FOSPAH presented appreciation certificates to members of the NITB team. The ombudsman additionally presented a commemorative shield and the institution's annual report to the law minister.

Notably, the office remarked it remains committed to making backing against workplace harassment more accessible and ensuring that complainants can seek justice through a faster, more transparent and digitally enabled system. Stay Connected with ProPakistani. Obtain the latest news and stories wherever you prefer. Follow on Google Discover.

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