Overseas Clients Pay Big Money to Pakistan Call Centres in 3 Months

Pakistan's call centre and business process outsourcing (BPO) sector generated $101.315 million in foreign exchange receipts during the first quarter of fiscal year 2026-27, up 23.6 percent from $81.974 million in the same period last year, according to data published by the.

Key points

• While around 500 other sizeable call centres operate nationwide, more than 1, 000 call centres are registered with the Pakistan Software Export Board (PSEB).
• These developments have supported businesses expand their overseas client base and generate higher export revenues.
• The wider sector additionally includes smaller call centre operations within software houses, digital agencies, and e-commerce businesses.
• Nevertheless, the industry faces reputational challenges after reports linking some call centre operations to alleged scams and fraudulent activities.
• Obtain the latest business news, market insights, and economic updates wherever you prefer.

Nadeem Elahi, country manager for Pakistan and the Middle East at Ibex and former chairman of the Pakistan Software Houses Association (P@SHA), informed ProPakistani that the sector had expanded over the past 24 months, backed by service quality and competitive pricing. ITANZ Technologies Approves 10-for-1 Stock Split.

Elahi remarked local call centres and BPO businesses were increasingly adopting artificial intelligence (AI) and automation to improve service delivery, growth operational efficiency, and meet the changing needs of international clients. These developments have supported businesses expand their overseas client base and generate higher export revenues.

He remarked the sector could sustain its expansion by exploring opportunities in more industries, including retail, financial services, automobiles, and healthcare. Nevertheless, he stressed that businesses would need to maintain service quality and competitive pricing to attract extra international clients.

Pakistani call centres and BPO operators at present serve clients in the United States, Western Europe, and the Far East, with further opportunities to expand into new markets and service categories. Elahi additionally highlighted the need for reliable, high-speed internet connectivity, saying uninterrupted services were essential for call centres and BPO operators to compete internationally, rise export earnings, and create jobs for young individuals. Freelancers Set New Monthly Earnings Record.

While around 500 other sizeable call centres operate nationwide, more than 1, 000 call centres are registered with the Pakistan Software Export Board (PSEB). While the remainder cater to multinational firms and utility providers operating in Pakistan, approximately 90% of these centres serve international clients.

For context, the wider sector additionally includes smaller call centre operations within software houses, digital agencies, and e-commerce businesses. Collectively, these businesses employ more than one million individuals, making the industry an notable contributor to Pakistan's IT-enabled services sector and export potential.

Nevertheless, the industry faces reputational challenges after reports linking some call centre operations to alleged scams and fraudulent activities. While working with legitimate operators to address worries and protect the sector's international standing, administration ministries and law enforcement agencies have intensified action against businesses suspected of involvement. Stay Connected with ProPakistani.

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Taken together, the developments around overseas Clients Pay Big Money to Pakistan Call Centres in 3 Months point to a situation that is still moving, and the coming days should bring more clarity.