Insurance Commissioner announces AI assistant “Janie” to help public when filing complaints

Insurance Commissioner announces AI.

Key points

• Last year, the Insurance Department's customer service staff fielded over 10, 500 customer reservations and "recovered more than $8 million."
• Job market rebounds as employers add 162, 000 jobs; the unemployment rate stayed at 4.1%.
• Telle, at present serving as Assistant Secretary of the Army for Civil Works, is a graduate of Mississippi State University.
• Insurance Commissioner Mike Chaney remarked the Mississippi Insurance Department is giving the public another method to find assistance.
• Mississippi's Insurance Commissioner confirmed Monday that his office has enlisted the assist of an AI phone assistant named Janie.

Insurance Commissioner announces AI assistant "Janie" to support public when filing complaints. By: Jeremy Pittari – September 8, 2026.

Human customer service staff at the Mississippi Insurance Department will remain on hand for more complicated matters that require experience and a more personal touch.

Mississippi's Insurance Commissioner confirmed Monday that his office has enlisted the assist of an AI phone assistant named Janie. Nevertheless, the office will continue to have human staff man the state agency's customer service department.

Insurance Commissioner Mike Chaney remarked the Mississippi Insurance Department is giving the public another method to find assistance. Those needing assistance can call Janie by phone at (601) 843-6925 for support with filling out complaint forms.

"For some individuals, filling out an online form is straightforward. For others, it can be confusing or frustrating. Janie can walk consumers through the complaint process over the phone, step by step, " Chaney remarked.

Janie is powered by entratus.ai. The firm touts over 25 years of experience in insurance, risk management, and enterprise tech.

Human customer service staff are remarked to be unaffected by the addition of Janie.

I know the words 'artificial intelligence can create some residents uneasy, Chaney wrote in an official note Monday. There are legitimate questions regarding what AI means for jobs, customer service and the ability to talk to a real person. So, I want to be clear that Janie is not replacing our Customer Services staff.

Meanwhile, the new AI point of contact with the Mississippi Insurance Department will allow more time for human customer service professionals to put their efforts into problems that are better served by a real person.

"These are real people dealing with real problems and some situations require experience, judgement and compassion, " Chaney remarked.

While Janie can be reached by calling the number above, complaints can still be submitted online via the agency's website, by email, or by contacting a person on the customer service team. Regarding the Author(s).

Jeremy Pittari is a lifelong resident of the Gulf Coast. Born and raised in Slidell, La., he moved to South Mississippi in the early 90s. Jeremy earned an associate in arts from Pearl River Community College and went on to attend the University of Southern Mississippi, where he earned a bachelor's of arts in journalism. A week after Hurricane Katrina, he began an internship as a reporter with the community newspaper in Pearl River County. After graduation, he accepted a full-time position at that news outlet where he covered the recovery process post Katrina in Pearl River and Hancock Counties. For almost 17 years he wrote concerning local administration, education, law enforcement, crime, business and a variety of other topics. Email Jeremy: [email protected].

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Taken together, the developments around insurance Commissioner announces AI assistant “ Janie” to help public when filing complaints point to a situation that is still moving, and the coming days should bring more clarity.