Power Ministry Finally Asks Electricity Consumers If They’re Happy

In practice, the federal administration has directed all power distribution businesses (DISCOs) to launch a consumer perception survey without further delay to measure customer satisfaction with their services.

Key points

• The directive was issued by Federal Minister for Energy (Power Division) Sardar Awais Ahmad Khan Leghari during a session.
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• Leghari remarked the survey criteria should be aligned with the parameters set by the National Electric Power Regulatory Authority (NEPRA) so that consumer feedback receives meaningful consideration.
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• While its findings would provide useful input for future policymaking, the minister remarked the survey would assist assess consumer satisfaction with the performance and services of DISCOs.

For context, the directive was issued by Federal Minister for Energy (Power Division) Sardar Awais Ahmad Khan Leghari during a session. He directed all DISCOs to finalize the survey methodology, criteria and schedule.

Leghari remarked the survey criteria should be aligned with the parameters set by the National Electric Power Regulatory Authority (NEPRA) so that consumer feedback receives meaningful consideration. Govt Restores Fuel Limits and Total Ban on Foreign Travel.

He directed the relevant authorities to complete the survey approval process at the earliest so that the exercise could commence without further delay. The survey will be conducted every six months, with the annual schedule required to include at least one survey during the summer.

Leghari remarked the survey was not merely an administrative exercise but reflected the government's focus on consumer welfare and improving the quality of services provided to the public.

He additionally called on consumers to provide honest feedback during the survey, saying their input would support improve institutional performance and backing more informed and transparent decisions in the power sector. Stay Connected with ProPakistani.

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For now, power Ministry Finally Asks Electricity Consumers If They're Happy remains the part of the story worth watching, and further updates are likely as more details are confirmed.