PTA Introduces New Policy to Protect Telecom User Mobile Balance

In practice, the Pakistan Telecommunication Authority (PTA) has ordered all mobile operators to keep prepaid mobile balance and recharges valid for at least 180 days.

Key points

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• The new rule will take effect from October 1, 2026, giving prepaid users a longer period to employ their balance.
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• PTA remarked the measure is aimed at protecting consumers and ensuring that all mobile operators follow the same minimum validity period.

In practice, the new rule will take effect from October 1, 2026, giving prepaid users a longer period to employ their balance.

PTA remarked the measure is aimed at protecting consumers and ensuring that all mobile operators follow the same minimum validity period. NADRA, PTA Fight After U-Turn on PakID App Facial SIM Verification.

Notably, the regulator has additionally clarified that expired balance must be restored if a customer recharges the number while the SIM remains active and usable, in line with the Consumer Protection Regulations.

PTA remarked the decision is part of its efforts to strengthen consumer protection and promote fair practices in the telecom sector. Stay Connected with ProPakistani.

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Taken together, the developments around PTA Introduces New Policy to Protect Telecom User Mobile Balance point to a situation that is still moving, and the coming days should bring more clarity.